The IP addresses in the first trace will be the standard IPV4 addresses. Paste that into something like notepad or some text editor. Right click on the top title bar and select EDIT ….

Right click on the top title bar of the command prompt and select EDIT …. Or type in the service address that you are attempting to use.ģ. When that trace is complete, type in the following: Or type in the service address that you are attempting to use, such as Whatsapp or others.Ģ. Bring up a command prompt and type in the following:

You must be able to send and receive non-web traffic in order to use WhatsApp.Anyone else that currently has this problem, please do the following on a pc/laptop that is connected to their modem/router:ġ. If you are able to connect on Wi-Fi but not on your mobile connection (EDGE/2G/3G), double check your APN configuration with your mobile provider. Upgrade your Android OS to the latest version for your device. Be sure to run a manual backup beforehand: WhatsApp > Menu button > Settings > Chat Preferences > Backup conversations). Verify that you receive your Google mail emails on time.ĭelete and re-install WhatsApp (Note: This will erase your chat history. If you are often connected to Wi-Fi, check your Wi-Fi sleep policy (Homescreen > Menu Button > Settings > Wi-Fi > Menu Button > Advanced > Keep Wi-Fi on during sleep) and make sure it is set to 'Always' or 'Only when plugged in.' Go to Settings > Data Usage > Menu button > make sure Restrict background data is unchecked.Ĭontact your mobile provider and make sure your APN settings are configured correctly. Make sure that data is enabled (Android Settings > Wireless & networks > Mobile networks). Try connecting to different Wi-Fi hotspots. Turn Wi-Fi off and back on (Android Settings > Wireless & networks > Wi-Fi). Upgrade WhatsApp to the latest version: Press Download Now - once the download is complete, open the file to initiate installation. Please try these steps to fix your connection: Usually, this is caused by a problem with your internet connection or the settings on your phone.

Why is whatsapp not working with wifi